The Srep 2021 and the Ecb’s supervisory priorities highlight two main focus areas for the banking sector: the need to search for a viable business model, able to cope with the challenges brought by digitalisation; bank governance paying close attention to the management of risks, Esg risks included. Digitalization requires rethinking the bank organization, both concerning its branch strategy and regarding customer interaction. In this framework, financial services regulation should probably further develop a user-centred approach.
